Vietnam Airlines is the first airline in Vietnam to use a Chatbot for customer support at our website www.vietnamairlines.com and on our Facebook account.

The next level of customer care, a Chatbot is available 24/7 for all customer enquiries, complimenting our traditional support channels via phone and email. Communicating via a Chatbot, passengers receive full and up-to-date information based on their priorities and interests.

With its smart functions, natural language, and user-friendly interface, our Chatbot is considered “a trusted assistant” who always listens and provides the best service, anytime and anywhere.