Vietnam Airlines has launched a new information channel for travel lovers via the Zalo mobile app. Customers will gain easy access to useful services and regular updates on Vietnam Airlines’ latest promotions, news, and events.

Vietnam Airlines Zalo offers convenient support for you with three main sections:

  • “Flights”: helps you reserve tickets online, look up booking information, choose additional services, check-in online, and make medical declarations before the flight;
  • “Promotions”: keeps you up to date with our current exciting offers;
  • “Information”: provides important notes, travel recommendations, immigration regulations, and information on traditional contact channels (booking offices in the North, Central, and South regions, with 24/7 customer support hotlines).

What’s more, passengers will automatically receive notifications about online check-in, baggage check-in, pandemic updates, and more from Vietnam Airlines via Zalo, which will gradually replace traditional SMS texts. Passengers can also directly contact customer service help via Zalo messaging.

How to connect with Vietnam Airlines Zalo:

  • Step 1: Download and log in to the Zalo application on your phone.
  • Step 2: Access Vietnam Airlines’ official Zalo page using one of the following methods:
  • Scan the QR Code (photo illustration);
  • Use the link:;
  • Search the keywords “Vietnam Airlines” on the Zalo app.
  • Step 3: Click “Follow” to get the latest updates from Vietnam Airlines.

Connect with Vietnam Airlines via Zalo to experience these helpful services and enjoy our latest offers!