Vietnam Airlines is implementing international standardization for many amenities to improve to 5-star service standards and provide passengers with the most convenient and comfortable experiences.

Zone boarding for passengers 

 From May 1, 2022, Vietnam Airlines has implemented zone boarding for inbound flights to Vietnam. This method allows passengers to board more quickly and conveniently; reduces cross-contact; and demonstrates our appreciation, especially to priority customers. Passengers may board the plane in the following order: 

– Passengers who require assistance;

– Zone 1: Business Class Passengers, Lotusmiles Platinum Tier Members, SkyTeam Elite Plus Members; 

– Zone 2: Premium Economy Class Passengers, Gold Tier Members, Titan, and SkyTeam Elite Members;

– Zone 3: Economy class passengers sitting in the last rows;

– Zone 4: Economy Class passengers sitting in the front rows for narrow-body aircraft or in the middle rows for wide-body aircraft;

– Zone 5: Passengers sitting in the front row (only for wide-body aircraft).


Environmentally-friendly flights 

As part of Vietnam Airlines’ efforts to join the global trend of “greening” commercial flights, passengers on routes between Vietnam and Europe, the United States, Australia, Japan, and Korea, as well as routes between Hanoi and Ho Chi Minh City operated by Boeing 787 and Airbus A350 aircraft, will feature an electronic menu integrated on the entertainment screen beginning June 2022. The menu’s food and beverage offerings are organized systematically by service class and displayed in Vietnamese, English, and the destination languages to assist passengers in quickly finding information. 

This new utility is Vietnam Airlines’ pioneering step toward digital transformation to reduce contact for passengers while attaining our goals of sustainable development and minimizing environmental waste.

Free access to the world’s most expensive information channels

From July 2022, Vietnam Airlines’ passengers can enjoy a remarkable catalog of exclusive online newspapers with rich and diverse content in dozens of languages, further improving your experience before, during, and after flying.

Thousands of famous newspapers and magazines in Vietnam and beyond are available for online and offline inflight reading through the Vietnam Airlines application for mobile devices. Titles include but are not limited to Bloomberg, Time, The Wall Street Journal, Forbes, Business Traveller, Marie Claire, and National Geographic, whose digital editions typically cost $50 to $300 per year. 

Each passenger has from 48 hours before takeoff until 24 hours after landing to use this service.