Digital technology, personalized experiences, and distinctive services are often mentioned when discussing Vietnam Airlines’ service in recent years. Since first achieving a 4-star certification from SkyTrax in 2016, Vietnam Airlines has consistently maintained this status and continually improved its service quality to better meet customers’ needs. Join Heritage in experiencing the standout features of Vietnam Airlines’ service and the highlights of 2023.

Pre-flight:

– Book tickets online with a real-time pricing system, allowing for price holds and offering various payment methods;

– Complete online boarding procedures (Online check-in, Mobile check-in, Kiosk check-in);

– Pre-book services: select seats, upgrade class, purchase extra empty seats, pre-pay for additional luggage, pre-order meals on certain domestic flights, and select preferred meals (for Business Class on international flights from Hanoi and Ho Chi Minh City to Europe, Australia, and the U.S);

– 24/7 direct support hotline, bilingual Vietnamese – English Chatbot automatically answers over 5,000 questions;

Zalo/SMS notifications about destination weather, check-in reminders, and seat upgrade invitations…

At the airport:

– Kiosk check-in at select airports;

– Counter check-in with empowered staff equipped with tools for quick problem resolution; 

– Automated boarding, automatic baggage drop-off at Self Bag-Drop counters at select airports; complete procedures via messages, receive Zalo/SMS notifications about departure gate;

– Information updated on Central Hub for seamless service;

– Modern, luxurious, and Lotus Lounges for VIPs, Million Miles members, and Platinum card members.

On board:

– Modern fleet with spacious, comfortable seating: Boeing 787s – Airbus A350s – Airbus A321s;

– Personal inflight entertainment screens on Boeing 787s – Airbus A350s; wifi -on – board allowing personal device entertainment on A321NEOs and A321CEOs (expected implementation in October 2023);

– Enjoy a vibrant world of entertainment that’s updated monthly, including Hollywood blockbusters, popular Asian movies, successful Vietnamese films, TV shows, podcasts, and audiobooks;

– Complimentary access to over 7,000 newspapers and magazines with the PressReader app;

– Enjoy over 600 hours of VNA-FPT Play entertainment programming;

– A diverse selection of meals, highlighting Vietnamese cuisine on many international flights and in Business Class class on domestic flights over 2 hours; 

– Unique coffee menu including six types of coffee drinks: black or milk coffee, Vietnamese white coffee, Americanos, Lattes, and Cappuccinos;

– Beverage options using healthy natural ingredients, such as lychee tea, cinnamon orange tea, passion fruit tea, lemon water, lemongrass orange water, etc.

Post-flight:

– Receive SMS/Zalo notifications about the correct luggage carousel;

– Receive email/text notifications about accumulated air miles;

– Support hotline for post-flight issues, providing benefits for frequent customers.