Thanks to our unceasing efforts, we have gained five million loyal customers. Given the increasingly fierce competition among airlines and the emergence of many low-cost segments, retaining customers is a challenge. Yet, Vietnam Airlines has managed to do it! The growing number of loyal customers testifies to your trust in our continuously improving service quality and diligent customer care.

In terms of customer loyalty, with five million loyal members, Vietnam Airlines holds the leading position in Vietnam, and ranks in the middle within the SkyTeam alliance. This incredibly valuable asset allows Vietnam Airlines to design a wide variety of products that cater to the needs of each customer segment.

Serving as the link between Vietnam Airlines and our passengers, providing diverse information and benefits, and delivering top-notch services to our esteemed customers, the Lotusmiles Program has become a reputable brand that has drawn many participants. With a “powerful” Lotusmiles membership card, cardholders may enjoy many benefits, such as accumulating miles redeemable for rewards, using Business-class lounges, checking in at priority counters, checking in more baggage for free, receiving priority tags for baggage, and using priority lanes at security checkpoints/boarding gates, etc. Notably, since Vietnam Airlines joined the SkyTeam global alliance in 2010, Lotusmiles members can also accumulate miles to redeem rewards and enjoy many other benefits from over 20 international airlines that are members of SkyTeam.

In addition to air services, Lotusmiles’ network of nearly 70 reputable partners in various industries such as banking, hotels, shopping, insurance, and healthcare has created an ecosystem with rich benefits for members. Thanks to this growing network, the advantages of Lotusmiles membership are progressively being enriched and diversified across numerous fields.

Throughout its development journey, Lotusmiles has constantly striven to provide members with superior benefits and world-class services, enabling them to experience a colorful life. In 2022, Lotusmiles launched the Million Miler Membership Card with exclusive lifetime privileges, affirming Vietnam Airlines’ appreciation for the significant contributions of our most loyal customers.

The achievement of five million loyalty members is an invaluable asset that shows how much our passengers value and trust us. This number is even more meaningful as it was achieved on the 30th anniversary of the establishment of Vietnam Airlines, a milestone in our long journey to win our customers’ trust.