Dealing with sudden changes in flight plans can be challenging, but don’t worry! Vietnam Airlines has introduced an upgraded automatic refund feature that even works for multi-destination tickets and partially used tickets.

With just six simple steps, you can effortlessly initiate a refund on the Vietnam Airlines website:

Step 1: Go to www.vietnamairlines.com and enter your Reservation Code and Last Name in the “Manage Booking” section. Click on “Search”;

Step 2: Once the system displays detailed information and the passenger’s ticket number, select “Add services”;

Step 3: In the “After-sales support” section, choose “Auto Refund”;

Step 4: Select the passenger names and ticket numbers that require a refund and click “Continue”;

Step 5: Double-check the refund information. Accept the terms and conditions, then click “Refund”;

Step 6: You will receive a notification and an email confirming your successful refund. The email will contain important information about the refund terms, including the refund timing in accordance with Vietnam Airlines’ regulations.

For more details, please visit Vietnam Airlines’ website at www.vietnamairlines.com.